Help Center
Find answers to frequently asked questions
Frequently Asked Questions
Is ZipConvert really free to use?
Yes! Every tool is completely free to use with no registration required. Premium subscriptions are temporarily on hold, so the advanced features (batch processing, larger file sizes) are free for everyone in the meantime.
Do I need to create an account?
No. Every tool and every unlocked feature works without an account.
Is my data safe? Where is it processed?
Yes, your data is completely safe. Our tools process everything directly in your browser - your files never leave your device and are never uploaded to a server.
What browsers are supported?
ZipConvert works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.
Can I use ZipConvert on mobile devices?
Absolutely! All our tools are fully responsive and work perfectly on smartphones and tablets.
Can I subscribe to Premium?
Not right now — Premium subscriptions are temporarily on hold, so nothing is for sale and no payment details are collected. While they are paused, the premium tool features (larger files, batch processing, advanced options) are free for everyone.
Are there any file size or usage limits?
Files are processed in your browser, so the practical limit is your device's memory. The former premium limits (up to 100MB) are unlocked for everyone while subscriptions are on hold.
How many languages does ZipConvert support?
ZipConvert is available in 24 languages, making it accessible to users worldwide.
Can I use ZipConvert for commercial purposes?
Yes! Both free and premium users can use our tools for personal and commercial purposes.
How do I report a bug or request a feature?
Please use our contact form and select "Report a Bug" or "Feature Request" as the subject. We review all feedback and continuously improve our platform.
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